All orders are typically shipped on Mondays and Wednesdays to ensure maximum freshness and avoid transit delays. The cut-off time is 6:00 PM ET the day before (Sunday for Monday shipments and Tuesday for Wednesday shipments). Once shipped, you can ex
If you need to delay or change your shipping date, please contact our Customer Experience team at [email protected]. While we’ll always do our best to accommodate your request, we cannot guarantee changes once an order is in process.
We currently ship everywhere in the U.S. except Alaska. Please note that shipments to Hawaii are available only through FedEx 2Day or FedEx Next Day Air, which are paid shipping options. All orders—regardless of shipping method—are shipped on Tuesday
All of our products are shipped fully frozen and packed in a recyclable insulated box with dry ice to ensure it remains frozen during transit. Cuts are individually vacuum sealed to lock in freshness and ensure a long shelf life in your freezer. All
Dry ice ensures our meats remain frozen once shipped for about 3 days. While we don't anticipate any issues with the box/meat, we'll always make sure you're taken care of!
No, you will not need to be home to sign for your package, and it will stay frozen for a few hours after arrival. Unpack it and put it away in your freezer or fridge as soon as possible. We’ll send you an alert when your order arrives.
We currently offer FREE shipping for customers located within our 1-Day Ground coverage zone. For orders outside of this zone, shipping costs and delivery times will vary depending on your shipping zone and distance from our fulfillment center. Your
If your tracking shows the package as delivered but you haven’t received it, please check with neighbors or your building management, as it may have been misdelivered. Some carriers also mark packages as delivered a day early, so it's worth giving it
If your tracking information shows a delay, please contact our Customer Experience team right away. Delays can happen due to unforeseen circumstances like inclement weather or carrier rerouting. We’ll reach out to the shipping carrier to confirm the
All orders are shipped on Tuesdays to ensure maximum freshness and avoid transit delays. Once shipped, you can expect to receive your order within 1-3 business days. Every box is carefully packed with dry ice to assure all products arrive fully
If your package or any products arrive damaged, please contact us immediately so we can make it right. We sincerely apologize for any inconvenience caused by shipping or handling issues. To help us resolve the issue quickly, please include clear phot
Don't stress! It's totally normal to see tracking information go through brief periods without any updates. Additionally, if you are located in any of our zones for 3-Day Shipping, view our zones here, your order was shipped with Line Haul Shipping.
We ship all orders on Mondays and Wednesdays to ensure maximum freshness and avoid transit delays. If you place your order by Sunday at 6:00 PM ET, it will ship on Monday.If you place your order by Tuesday at 6:00 PM ET, it will ship on Wednesday. Or