All orders are typically shipped on Tuesdays to ensure maximum freshness and avoid transit delays, unless noted otherwise. The cut-off time for weekly fulfillment is 6PM ET on Monday, the day before. Once shipped, you can expect to receive your order
If you need to delay your shipment, please contact our Customer Experience team with the specific Tuesday you’d like your order to ship. We ship once a week on Tuesdays, and any changes must be requested by Monday at 12 PM ET to apply to that week’s
We currently ship everywhere in the U.S. except Alaska. Please note that shipments to Hawaii are available only through FedEx 2Day or FedEx Next Day Air, which are paid shipping options. All orders—regardless of shipping method—are shipped on Tuesday
All of our products are shipped fully frozen and packed in a recyclable insulated box with dry ice to ensure it remains frozen during transit. Cuts are individually vacuum sealed to lock in freshness and ensure a long shelf life in your freezer. All
Dry ice ensures our meats remain frozen once shipped for about 3 days. While we don't anticipate any issues with the box/meat, we'll always make sure you're taken care of!
No, you will not need to be home to sign for your package, and it will stay frozen for a few hours after arrival. Unpack it and put it away in your freezer or fridge as soon as possible. We’ll send you an alert when your order arrives.
We currently offer FREE shipping for customers located within our 1-Day Ground coverage zone. For orders outside of this zone, shipping costs and delivery times will vary depending on your shipping zone and distance from our fulfillment center. Your
If your tracking shows the package as delivered but you haven’t received it, please check with neighbors or your building management, as it may have been misdelivered. Some carriers also mark packages as delivered a day early, so it's worth giving it
If your tracking information shows a delay, please contact our Customer Experience team right away. Delays can happen due to unforeseen circumstances like inclement weather or carrier rerouting. We’ll reach out to the shipping carrier to confirm the
All orders are shipped on Tuesdays to ensure maximum freshness and avoid transit delays. Once shipped, you can expect to receive your order within 1-3 business days. Every box is carefully packed with dry ice to assure all products arrive fully
If your package or any products arrive damaged, please contact us immediately so we can make it right. We sincerely apologize for any inconvenience caused by shipping or handling issues. To help us resolve the issue quickly, please include clear phot
Don't stress! It's totally normal to see tracking information go through brief periods without any updates. Additionally, if you are located in any of our zones for 3-Day Shipping, view our zones here, your order was shipped with Line Haul Shipping.
All orders are shipped weekly on Tuesdays to ensure maximum freshness and avoid transit delays. The cut-off time for weekly fulfillment is 6PM EST on Monday, the day before. If your order was placed after Monday at 6PM EST, your order will be include