Need more help? Submit your request and we will get back to you as soon as possible.

Phone Hours: Monday - Friday 9AM - 5PM ET

Home

Our Curated Boxes

Build Your Own Box

Campo Grande

<p><span style="font-family: Verdana, Geneva, sans-serif; font-size: 14px;">No, you will not need to be home to sign for your package, and it will stay frozen for a few hours after arrival. Unpack it and put it away in your freezer or fridge as soon as possible. We&#x2019;ll send you an alert when your order arrives.</span></p>

No, you will not need to be home to sign for your package, and it will stay frozen for a few hours after arrival. Unpack it and put it away in your freezer or fridge as soon as possible. We’ll send you an alert when your order arrives.

Do I need to be present the moment my shipment arrives?

Shipping

What is Campo Grande?

Is Campo Grande good for farmers?

What packaging do you use?

Do you sell wholesale?

Do you offer discounts?

About Campo Grande

Where does Campo Grande source their products from?

What are the nutritional facts for your meats?

How much salt is in the meat?

Which is the most tender cut?

Do you use mRNA vaccines on your animals?

Do your products contain allergens?

How long can my cuts stay frozen?

Do you sell pork butt?

Do you sell Heritage Pork?

Is your iberico pork box Iberico bellota or is it Campo/different grade?

Does your meat come from the black hock pigs (pata negra)? Are they acorn fed or grain fed pigs?

Where are your pigs raised and butchered?

Ibérico pork

How long are your cattle aged?

Do you sell grass-fed beef?

Why is the Vaca Vieja a special meat?

What’s the Vaca Vieja?

What is the time between harvest and shipping?

Beef

Product & Sourcing

How can I track my order or check the status?

What happens if an item in my order is out of stock?

Have an Order Issue?

Refund Policy

How can I change an order after it was placed?

How do I add products to my order?

How Do I Purchase Gift Cards?

How To Redeem a Gift Card

Can I purchase individual cuts?

How do I cancel an order?

How do I change order information on my order?

Orders

When will my order be shipped?

How can I delay or change the shipping date for an order?

Where do you deliver?

How will my products be shipped?

How long does the dry ice last?

How much does shipping cost?

What should I do if my package has been marked as delivered but I have not received it?

What should I do if my order delivery has been delayed and I'm concerned about the product quality?

When will I receive my order?

What do I do if I receive a damaged package?

What if my tracking hasn't updated?

Why hasn't my order shipped?

What is Campo Grand Rewards?

How do I join Campo Grande Rewards?

How do I make it to the next tier in Campo Grande Rewards?

How do I redeem my Campo Grande Reward points?

How do I view my Campo Grande Rewards redemption codes?

Do you have a referral program?

Campo Grande Rewards

Can I modify my subscription preferences?

How do I update my credit card for my subscription?

How do I cancel a subscription?

When will my credit card be charged?

Can I place an order without subscribing?

Subscriptions

Where can I find all of your recipes and cooking tips?

Do you have any recommendations on best cooking methods for the presa versus the pluma?

Do I need to be present the moment my shipment arrives?Updated 10 months ago