What should I do if my package has been marked as delivered but I have not received it?Updated 7 months ago

If your tracking information indicates that the package has been delivered but you have not received it, please check with your neighbors in case it might have been delivered incorrectly and let us know immediately. Please also note, some carriers have marked a package as being delivered and it arrives the next day. It's also advisable to look for a proof of delivery photo which can aid in determining the delivery location. If the package is still not found, contact customer experience promptly. We will investigate the matter with the carrier and arrange for a replacement order to be shipped out on the next fulfillment date if necessary. Your satisfaction and order integrity are of utmost importance to us.