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Orders & Shipping

When will I receive my order?

All orders are shipped on Tuesdays to ensure maximum freshness and avoid transit delays. Once shipped, you can expect to receive your order within 1-3 business days. Every box is carefully packed with dry ice to assure all products arrive fully

How can I view my order status?

We'll email you to keep you up to date on the status of your order. You can also sign up for text message notifications during check out.

How much does shipping cost?

We currently offer FREE Shipping for 1-Day Ground coverage zone. For orders outside of this zone, shipping cost will vary depending on local drive distance, shipping zone and other factors. Each order's exact shipping cost will automatically populate

Where do you deliver?

We ship everywhere in the USA except Alaska and Hawaii.

Am I able to track my delivery?

Yes, we send delivery status updates during the shipping journey. Successfully placed orders will receive an email confirmation and order number. Once shipped, you will also receive a tracking number via email. If you do not receive an email with you

How will my meat and seafood be shipped?

All of our products are shipped fully frozen and packed in a recyclable insulated box with dry ice to ensure it remains frozen during transit. Cuts are individually vacuum sealed to lock in freshness and ensure a long shelf life in your freezer. All

How long does the dry ice last?

Dry ice ensures our meats remain frozen once shipped for about 3 days. While we don't anticipate any issues with the box/meat, we'll always make sure you're taken care of!

Do I need to be present the moment my shipment arrives?

No, you will not need to be home to sign for your package, and it will stay frozen for a few hours after arrival. Unpack it and put it away in your freezer or fridge as soon as possible. We’ll send you an alert when your order arrives.

How can I change an order after it was placed?

Sorry, but we're unable to make any changes to your order after it has been fulfilled. Please review your order details prior to confirming the order. We take great care in ensuring products deliver within 2 days of shipping and we cannot be

When will my order be shipped?

All orders are shipped on Tuesdays to ensure maximum freshness and avoid transit delays. The cut-off time for weekly fulfillment is 11PM on Monday, the day before. Once shipped, you can expect to receive your order within 1-2 business days. To find y

What happens if an item in my order goes out of stock?

We at Campo Grande pride ourselves on delivering exclusive, premium quality products straight to your door! As a result of our responsible sourcing methods and the exclusivity of these meats, our quantity is limited. Every once in a while, a certain

Refund Policy

Damage, Issues and Refund. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You might be requested to send ver