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Fix An Issue

How do I change order information on my order?

If you need to change any order information (such as the address) on your order, let us know ASAP. Please Contact Us directly with details of what needs to be changed and we'll get back to you as soon as possible. Please note: All orders are shipped

How do I cancel an order?

If you need to cancel an order, please let us know ASAP. You can contact our team directly at [email protected] or fill out our Contact Us form here. Please note: All orders are shipped weekly on Tuesdays. For cancellation requests, we ask that

Why hasn't my order shipped?

All orders are shipped weekly on Tuesdays to ensure maximum freshness and avoid transit delays. The cut-off time for weekly fulfillment is 6PM EST on Monday, the day before. If your order was placed after Monday at 6PM EST, your order will be include

What if my tracking hasn't updated?

Don't stress! It's totally normal to see tracking information go through brief periods without any updates. Additionally, if you are located in any of our zones for 3-Day Shipping, view our zones here, your order was shipped with Line Haul Shipping.

Refund Policy

Damage, Issues and Refund. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You might be requested to send ver